RETURNS & EXCHANGES
Want to exchange or return an item? It’s easy. Here is what you can do if you want to return or exchange an item according to your circumstances:
1. You have received a damaged or incorrect item
Our apologies! We will exchange the item and, to make sure that this won’t cost you anything extra, we will also refund the postage to return the item (standard tracked postage). Or, you can choose to receive a refund. Please make sure that the item is unworn and undamaged.
2. You have selected the wrong size
We know that when shopping online this can happen! To help you choose we have provided a size guide for each item in the Tabs on the product page, just scroll down a little from the item photo and details to find it. Please have a look at the size guide and feel free to contact us for advice. Still, if the item does not fit, no worries: we will offer an exchange on any unworn and undamaged item within 14 days of the package being delivered. Please remember that you will be fully liable for the postage paid for returning the item to us.
3. You changed your mind
If you have changed your mind, you can notify us and return the purchased item within 14 days of the package being delivered. We will only exchange or refund items that are unworn and undamaged. You will be fully liable for the postage paid for returning the item to us.
Regardless of the reason why you are returning an item to us, we suggest tracking your postage to return the item as we are not responsible for items that are lost as they are being returned. Please send them to:
Thraedable, Via Matteotti 42, 20064 Gorgonzola (MI), Italy
Before returning any item you must tell us if you want to cancel the purchase. It is not enough to just send the goods back. So please drop us an email to let us know why you are returning it, or if you want more information, at: firstname.lastname@example.org
ARTICLE 1: Object
The present “general terms and conditions” are for the legal framework of the use of the website boutique.thraedable.com and its services.
This contract is between:
The website manager, hereinafter referred to as “the Publisher”
Any natural or legal person wishing to access the site and its services, hereinafter called “the User”.
The general terms and conditions must be accepted by any User, and its access to the site implies acceptance of these conditions.
ARTICLE 2: Legal Notice
For legal persons:
The website boutique.thraedable.com is edited by Salem Haroun and managed by Thraedable Ltd, headquartered at Office 29, Clifton House, Fitzwilliam Street Lower, Dublin, Ireland.
The company is represented by Aghiles Ourad and Cristina Orsini.
For natural persons:
The website boutiquz.thraedable.com is edited by Salem Haroun and managed by Thraedable Ltd.
ARTICLE 3: Access to Services
The user of the website boutique.thraedable.com has access to the following services:
- The sale of t-shirts
- The sale of bags
- The sale of all products linked to Thraedable
Any User with access to the internet can access the website for free and from anywhere. The costs incurred by the User in accessing them (Internet connection, computer equipment, etc.) are not the responsibility of Thraedable Ltd.
The site and its various services may be interrupted or suspended by the Publisher, in particular during maintenance, without obligation of prior notice or justification.
ARTICLE 4: Responsibility of the User
The User is responsible for the risks associated with the use of his Login ID and password.
The password of the User must remain secret. In case of password disclosure, the Publisher declines any responsibility.
The User assumes full responsibility for their use of the information and content present on the boutique.thraedable.com website.
Any use of the service by the User which directly or indirectly results in damage must be compensated for to the benefit of the website.
ARTICLE 5: Responsibility of the Publisher
Any malfunction of the server or the network is not the responsibility of the Publisher.
Similarly, any case of a force majeure or the unpredictable act of a third party, is not the responsibility of the Publisher.
The boutique.thraedable.com website is committed to guaranteeing the security and the confidentiality of its data by all means necessary. However, it cannot provide guaranteed total security.
The Publisher reserves the right not to guarantee the reliability of the sources, although all information published on the website is deemed reliable.
ARTICLE 6: Intellectual Property
The contents of the boutique.thraedable.com website (logos, texts, graphics, videos, etc.) are protected by copyright, under international Intellectual Property laws.
The User must obtain the authorisation of the publisher of the site before any reproduction, copy or publication of these different contents.
Use of these different contents can be used by users for private purposes; any commercial use is prohibited.
The User is solely responsible for any content that they post online and agrees not to harm any third party with their content.
The Publisher reserves the right to moderate or delete at any time the contents posted by the users, without any obligation or justification.
ARTICLE 7: Personal Data
The User must provide personal information in order to register on the website.
In particular, the e-mail address of the user may be used by the boutique.thraedable.com website for the communication of various information and the management of the account.
The website boutique.thraedable.com guarantees the user’s privacy in accordance with the laws of England and Wales relating to data processing, files and freedoms.
According to the law, the User has a right of access, rectification, suppression and opposition of his personal data. The User can exercise this right by email to email@example.com.
ARTICLE 8: Hyperlinks
The domains to users are directed by hyperlinks on the website are not the responsibility of the Publisher of boutique.thraedable.com, which has no control over these links.
It is possible for a third party to create a link to a page of the website boutique.thraedable.com without the explicit permission of the Publisher.
ARTICLE 9: Evolution of the general terms and conditions
The website boutique.thraedable.com reserves the right to modify the clauses of these terms and conditions at any time and without justification.
ARTICLE 10: Length of Contract
The duration of this contract is undetermined. The contract shall have effect for the User from the beginning of the use of service.
ARTICLE 11: Applicable law and jurisdiction
This contract is governed by English and Welsh law.
In the event of an unresolved dispute between the User and the Publisher, the courts of England and Wales are considered competent to settle disputes.